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The frictionless email

The one and only secret to write a great email…

No friction.

Imagine wanting to go for a slow, relaxing walk with your AirPods on and not a problem in mind (listening to “Masterpiece” by Gazebo). 🎵

Your options are a smooth and straight road or a forest track in the mountains.

If you choose the smooth road, you can enjoy the view and the music and pay zero attention to your steps. 😍

If you choose the forest track, you must pay close attention to rocks, roots, and mud and possibly avoid slipping and falling off the cliff together with your AirPods. 🫠

Do you know what I mean? Great.

Now, let’s apply that to an email.

 

🟢 The “smooth road” email 🟢

✅ Font type and size are easy to read, especially on mobile
✅ Design components facilitate the reading and don’t get in the way
✅ Paragraphs’ length is enough to convey the message without overwhelming the reader
✅ The concepts flow from a start to an end, and you’re glad you read it

☠️ The “forest track” email ☠️

⚰️ Impossible to read on mobile
⚰️ Design is pure chaos and interrupts text areas
⚰️ Paragraphs are so long and tricky that you have to read them again
⚰️ You want those 5 minutes of your life back

Now go check your last emails and remove rocks, roots and mud.

But leave the cliff.

The view is beautiful! 🌲🌲🌲🌲