CASE STUDIES
How we helped other companies with the same problems you might have!
This company reached out to us in desperate need of a more automated onboarding and training process that could reduce the clients' losses and support requests.
What happened?
They grew fast in the first six months and had not yet invested in a proper onboarding process for new clients.
The internal team could not keep up with the amount of support and training requested, and the company could not afford to hire more specialists.
Therefore, they had to STOP acquiring clients.
How did we help this company?
- We analysed the product they offered their clients and simplified the setup.
- We identified the basic features they needed from the very beginning and automated the training for additional, more advanced features to be sent later on when the basic features are familiar and known.
- We also implemented tailored training email sequences, triggered by their actions within the CRM.
At this point, the support requests went from "training" to "implementation of new workflows and automations" to use the CRM at full capacity while growing their business.
This company reached out to us because a very important email campaign about a new product had an alarmingly low open rate.
They were definitely landing in spam.
As a consequence, they made ZERO sales. 🤮
What happened?
They migrated from one ESP to another and outsourced to process to an external contractor.
A lack of communication and proper delivery of the service led to a DNS and authentication mess.
The result was a great campaign completely wasted.
Even only one failed campaign can put your future ones at risk.
How did we help this company?
- We fixed and updated the DNS settings.
- We re-warmed up the domain.
- We helped them with a new drip strategy to reach the inbox again.
They reached out to us in desperate need of help with their spam rate.
Campaigns started going south, and conversions were almost non-existent.
They went from consistent 10-15k/month from email marketing ROI to 0.
What happened?
They had no segmentation, so every contact received the same emails, which upset many.
When subscribers are upset, they send you to spam.
How did we help this company?
- We cleaned it up and removed inactive addresses.
- We asked people if they wanted to stay and why.
- We built a segmented email ecosystem so that people receive ONLY what they want.
- We created a new entry point to the list with clear data on why they joined and what they were expecting to receive.
