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THE CUSTOMER JOURNEY


AWARENESS Stage

Graphic illustrating the awareness stage of the customer journey, explaining how customers join your email list.

➛ What happens here?
Your potential customer has just realised they have a problem or need but aren’t actively
looking for solutions at the moment.

They’re exploring new ideas, checking content, and just starting to see what’s out there.

Types of emails you should send

  • Welcome emails (after a lead magnet download or newsletter signup)
  • Educational emails (light, non-salesy insights)
  • Brand storytelling (introducing who you are and what you stand for)

Goals for the relationship

  • Capture attention and build curiosity
  • Provide value without overwhelming
  • Keep them engaged so they don’t disappear

How did they get here?

They may have found you through social media, an ad, or a Google search.
Maybe they downloaded your freebie or signed up for your newsletter. Either way, the goal is to make a great first impression.