THE CUSTOMER JOURNEY
AWARENESS Stage

➛ What happens here?
Your potential customer has just realised they have a problem or need but aren’t actively
looking for solutions at the moment.
They’re exploring new ideas, checking content, and just starting to see what’s out there.
➛ Types of emails you should send
- Welcome emails (after a lead magnet download or newsletter signup)
- Educational emails (light, non-salesy insights)
- Brand storytelling (introducing who you are and what you stand for)
➛ Goals for the relationship
- Capture attention and build curiosity
- Provide value without overwhelming
- Keep them engaged so they don’t disappear
➛ How did they get here?
They may have found you through social media, an ad, or a Google search.
Maybe they downloaded your freebie or signed up for your newsletter. Either way, the goal is to make a great first impression.